There are some undeniable truths about the state of IT operations today and
their direction for the future. The recent recessionary environment, coupled
with IT talent shortages that already existed, has turned the IT operations
group into an embattled organization - greater and greater responsibilities
with fewer and less-trained resources to manage very complex, n-tier business
systems. IT administrators need all the help they can get from the Enterprise
Systems Management vendor community; not just more monitoring software ("Yes
I can see it, but what does it all mean?"), but rather an intelligent and
active management approach.
Applications that are crucial to business success have been moved online.
This online trend has been driven by business objectives like generating and
protecting revenue or improving margins by moving customers to more efficient